Last updated: July 2, 2026
Service availability
NODEBE works to keep hosting services available and stable. Service-specific availability, credits or remedies depend on the active service terms shown in the billing account or written agreement.
Maintenance
Planned maintenance, emergency maintenance, customer configuration problems, application errors, third-party outages, attacks and force majeure events may affect availability calculations.
Customer duties
Customers should maintain backups, update software, protect credentials, monitor their applications and report issues quickly through the support system.
Reporting issues
Availability or service-impacting issues should be reported from the billing panel with the affected service, timeframe, symptoms and business impact.
Credits
Any service credit request must be submitted through the billing account and is reviewed against the applicable service terms and service history.