Last updated: July 2, 2026
Billing review
Refund or credit requests should be submitted from the billing account with the invoice number, service name, payment date and reason for review.
Service activation
Some services include resource allocation, provisioning or third-party costs. Refund eligibility may depend on whether the service has been delivered, used or renewed.
Renewals
Customers are responsible for managing renewal dates and cancellation requests before the next invoice or billing cycle is processed.
Abuse and violations
Payments connected to abuse, policy violations, chargeback fraud or illegal activity may not be eligible for refund.
Resolution path
NODEBE reviews billing issues through the client area so account history and invoice records remain connected to the request.
For account-specific questions, log in to NODEBE Billing and open a support ticket from the account that owns the service.