Billing Basics
Service prices, billing terms and invoice totals are shown in the client portal. Customers should review the order summary before payment. Renewal settings and due dates should be managed through the account.
Activation
Cloud and application services begin activation or preparation after invoice payment. Dedicated hardware requires coordinated preparation after payment confirmation.
Refund Requests
Because infrastructure resources may be allocated or prepared after payment, refund eligibility should be evaluated based on the specific service status, billing term, provider costs and circumstances of the request. Contact billing@nodebe.com promptly if you believe a charge or order is incorrect.
Common Non-Refundable Situations
Unless required by applicable law, refunds may be declined for consumed service time, completed dedicated preparation, third-party license or provider costs, abuse-related suspension, prohibited activity, or requests made after substantial service usage.
Account Credit
Available account or wallet credit may be usable for eligible invoices when enabled in the billing platform. Credit is not automatically equivalent to cash and may be subject to the terms shown in the account.
Payment Disputes
Contact NODEBE before initiating a payment dispute so billing records and service status can be reviewed. Fraudulent or abusive disputes may affect account standing.
Billing Contact
For invoice, refund or renewal questions, email billing@nodebe.com or use the support area in your client account.
A question about this policy?
Contact billing@nodebe.com for clarification.